These Terms & Conditions govern your use of the games99 platform and all services offered at games99.app. Please read them carefully before creating an account or placing any wagers. By accessing games99, you agree to be bound by these terms.
These highlights summarise the most important points. They do not replace the full Terms & Conditions below.
You must be at least 21 years of age to register and use games99, in accordance with Philippine gambling regulations. Age verification is mandatory.
games99 is operated for players located in the Philippines. It is your responsibility to ensure that online gambling is lawful in your jurisdiction before registering.
Each player may hold only one games99 account. Duplicate accounts will be closed and any balances may be forfeited. Use your real identity when registering.
All bonuses and free spins awarded by games99 are subject to wagering requirements. Full bonus terms are displayed at the time of each offer and in your games99 account.
You are responsible for maintaining the confidentiality of your games99 login credentials. Do not share your password with anyone. games99 will never ask for your password via chat or email.
games99 provides deposit limits, self-exclusion, and session reminders. If gambling is causing harm, you may request self-exclusion at any time via your account settings or live chat.
1.1 These Terms govern your access to and use of the games99 website, mobile-optimised platform, games, promotions, and all related services (collectively, the "Platform"). By completing the games99 registration process, logging in to an existing games99 account, or otherwise using any part of the Platform, you unconditionally accept these Terms.
1.2 These Terms should be read together with the games99 Privacy Policy and any specific game rules, bonus terms, or promotional conditions published on the Platform from time to time. In the event of any conflict, these Terms shall prevail unless expressly stated otherwise.
1.3 games99 reserves the right to amend these Terms at any time. Continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
2.1 Age Requirement. You must be at least twenty-one (21) years of age to register for and use the games99 Platform. This requirement is set in accordance with Philippine gambling regulations. games99 strictly prohibits the use of its Platform by individuals under the age of 21. By registering, you represent and warrant that you are 21 years of age or older.
2.2 Jurisdiction. It is your sole responsibility to ensure that your use of the games99 Platform is lawful in your jurisdiction. games99 does not represent or warrant that the Platform is available or appropriate for use in all locations. Access to the Platform from jurisdictions where online gambling is prohibited is done at your own risk.
2.3 Excluded Persons. The following persons are not eligible to register or use the games99 Platform: (a) individuals under 21 years of age; (b) employees, contractors, or agents of games99 or its affiliated companies; (c) individuals who have been self-excluded from the Platform; (d) individuals who have been permanently banned by games99 for violations of these Terms.
3.1 Single Account Policy. Each player is permitted to hold only one (1) games99 account. The creation of multiple accounts ("multi-accounting") is strictly prohibited and may result in the immediate closure of all associated accounts and forfeiture of any balances therein.
3.2 Accurate Information. You must provide accurate, complete, and current information when registering your games99 account, including your full legal name, date of birth, Philippine mobile number, and any other information requested. Providing false or misleading information is a material breach of these Terms.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your games99 login credentials, including your username and password. You must not share your credentials with any third party. You agree to notify games99 immediately if you suspect any unauthorised access to your account. games99 will never request your password via email, live chat, or any other communication channel.
3.4 Identity Verification (KYC). games99 may require you to complete identity verification ("Know Your Customer" or "KYC") procedures at any time, including before processing withdrawals. You may be required to submit a valid government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence), proof of address, and/or proof of payment method. Failure to complete KYC verification may result in the suspension of withdrawal privileges.
3.5 Account Closure by Player. You may request the closure of your games99 account at any time by contacting games99 customer support via live chat. Any remaining balance will be processed for withdrawal to your registered payment method, subject to KYC verification and these Terms.
4.1 Accepted Payment Methods. games99 accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods as displayed on the Platform from time to time. All transactions are processed in Philippine Peso (PHP / ₱).
4.2 Minimum Deposit. The minimum deposit amount on games99 is ₱200, unless otherwise specified for a particular payment method or promotion.
4.3 Withdrawal Processing. Withdrawal requests are processed by games99 subject to KYC verification and any applicable wagering requirements. GCash withdrawals are typically processed within 15 minutes of approval. Processing times for bank transfers (BPI, BDO, Metrobank) may vary. games99 reserves the right to request additional verification before processing any withdrawal.
4.4 Own Funds. You may only deposit funds that belong to you. The use of funds obtained through illegal means, or funds belonging to third parties, is strictly prohibited and may be reported to the relevant Philippine authorities.
4.5 Fees. games99 does not charge fees on standard deposits or withdrawals. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. games99 is not responsible for any fees charged by third-party payment providers.
5.1 General Bonus Terms. games99 may offer bonuses, free spins, cashback, and other promotional incentives to eligible players from time to time. All bonuses are subject to the specific terms and conditions displayed at the time of the offer, which form part of these Terms.
5.2 Wagering Requirements. Unless otherwise stated, all bonuses awarded by games99 are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering multiplier will be clearly stated in the bonus terms for each promotion. Wagering requirements must be met within the specified time period, failing which the bonus and any associated winnings will be forfeited.
5.3 One Bonus at a Time. Unless explicitly stated otherwise, only one bonus may be active on your games99 account at any given time. Attempting to claim multiple bonuses simultaneously may result in the cancellation of one or more bonuses at games99's discretion.
5.4 Bonus Abuse. games99 reserves the right to withhold, cancel, or reclaim any bonus or associated winnings if it determines, in its reasonable discretion, that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, using automated software to exploit promotions, or engaging in low-risk wagering strategies designed to circumvent wagering requirements.
5.5 Promotional Changes. games99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Changes will not affect bonuses already credited to a player's account prior to the change.
6.1 Game Availability. games99 offers a range of casino games including but not limited to live dealer games, slots, Crash Goal, Teen Patti, Bingo, and other titles. The availability of specific games may vary and games99 reserves the right to add, modify, or remove games from the Platform at any time.
6.2 Random Number Generators. All non-live casino games on the games99 Platform use certified Random Number Generators (RNGs) to determine game outcomes. RNG systems are independently tested to ensure fairness and compliance with applicable standards.
6.3 Malfunction Policy. In the event of a game malfunction, disconnection, or technical error, games99 reserves the right to void the affected game round and return the wager to the player's account. games99 shall not be liable for any losses arising from technical malfunctions beyond its reasonable control.
6.4 Minimum and Maximum Bets. Minimum and maximum bet limits apply to all games on the games99 Platform. These limits are displayed within each game and may vary by game type, table, and player account status.
6.5 Game Results. The result recorded by games99's servers shall be the definitive record of all game outcomes. In the event of a discrepancy between the result displayed on your device and the result recorded on games99's servers, the server record shall prevail.
You agree that you will not, and will not attempt to, engage in any of the following conduct while using the games99 Platform:
8.1 games99's Right to Suspend. games99 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including where: (a) games99 suspects a breach of these Terms; (b) games99 is required to do so by applicable law or regulatory authority; (c) games99 suspects fraudulent, abusive, or criminal activity; or (d) a player has requested self-exclusion.
8.2 Balance on Closure. Where an account is closed due to a breach of these Terms, games99 reserves the right to withhold any balance in the account pending investigation. Where no breach is found, or where the account is closed at the player's own request, any verified balance will be returned to the player via their registered payment method.
8.3 Appeals. If you believe your games99 account has been suspended in error, you may contact games99 customer support at [email protected] to request a review. games99 will endeavour to respond to all account suspension appeals within five (5) business days.
9.1 games99 is committed to promoting responsible gaming and providing a safe environment for all Filipino players. games99 offers the following responsible gaming tools, accessible from your account settings or via live chat:
9.2 Self-exclusion requests are processed promptly. Once a self-exclusion is in place, games99 will take reasonable steps to prevent you from accessing the Platform and will not send you marketing communications during the exclusion period.
9.3 games99 strictly enforces the 21+ age requirement and conducts age verification checks in accordance with Philippine regulations. If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for further guidance and support resources.
10.1 All content on the games99 Platform, including but not limited to text, graphics, logos, game software, audio, video, and the overall design and layout of the Platform, is the intellectual property of games99 or its licensors and is protected by applicable Philippine and international intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the games99 Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, or distribute any content from the Platform; create derivative works based on Platform content; or use any games99 trademarks, logos, or branding without prior written consent.
10.3 Any unauthorised use of games99's intellectual property may result in account termination and may expose you to civil or criminal liability under applicable Philippine law.
11.1 To the fullest extent permitted by applicable Philippine law, games99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of profits.
11.2 games99 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.
11.3 Nothing in these Terms shall limit or exclude games99's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Philippine law.
11.4 In any event, games99's total aggregate liability to you in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your games99 account in the thirty (30) days preceding the event giving rise to the claim.
12.1 games99 collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the games99 Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
12.2 games99 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. For full details on how games99 handles your data, please review the Privacy Policy.
13.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
13.2 Any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the games99 Platform shall first be submitted to games99 customer support for informal resolution. games99 will endeavour to resolve all disputes within ten (10) business days of receipt.
13.3 If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.
14.1 games99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, games99 will endeavour to provide reasonable notice to registered players via email or an in-platform notification.
14.2 The date of the most recent revision is displayed at the top of this page. Your continued use of the games99 Platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the games99 Platform, please contact the games99 support team:
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