games99 Privacy Policy

1. Introduction

1.1 This Privacy Policy applies to all personal data collected by games99 through the games99 website (games99.app), mobile-optimised platform, customer support channels, and any other services operated by games99 (collectively, the "Platform").

1.2 games99 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players and visitors to the Platform, as defined under the Philippine Data Privacy Act of 2012.

1.3 This Policy should be read together with the games99 Terms & Conditions. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

1.4 If you have any questions about this Privacy Policy or how games99 handles your personal data, please contact our Data Protection Officer (DPO) using the details in Section 13.

2. Personal Data We Collect

games99 collects the following categories of personal data from players and Platform visitors:

2.1 Sensitive Personal Information. Where games99 collects government-issued ID documents for KYC purposes, this constitutes sensitive personal information under the Philippine Data Privacy Act. games99 applies heightened security measures to the storage and processing of such data.

2.2 Voluntary Provision. You are not legally required to provide personal data to games99. However, failure to provide certain data (such as identity and contact information) will prevent games99 from creating or maintaining your account or processing withdrawals.

3. How games99 Uses Your Personal Data

games99 uses the personal data it collects for the following purposes:

• Account Management: To create, verify, and maintain your games99 account, process your games99 login, and provide access to the Platform;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (₱);
• KYC & Fraud Prevention: To verify your identity, confirm your age (21+), detect and prevent fraud, money laundering, and other prohibited activities;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance via live chat and email;
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support;
• Legal Compliance: To comply with applicable Philippine laws, regulations, and lawful requests from regulatory or law enforcement authorities;
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the games99 Platform experience for all Filipino players;
• Marketing Communications: To send you promotional offers, bonus notifications, and games99 news — only where you have provided consent and subject to your communication preferences.

4. Legal Basis for Processing

games99 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and games99 (i.e., the Terms & Conditions), including account management, payment processing, and game provision;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations and age verification requirements;
• Legitimate Interests: Processing is necessary for games99's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights;
• Consent: Where games99 relies on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time.

5. Data Sharing & Disclosure

5.1 No Sale of Data. games99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes.

5.2 Service Providers. games99 may share your personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (e.g., GCash, PayMaya, BPI, BDO), identity verification providers, cloud hosting providers, and customer support software providers. All such providers are contractually bound to process your data only on games99's instructions and in accordance with applicable data protection law.

5.3 Regulatory & Law Enforcement Authorities. games99 may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or in connection with the prevention or detection of crime.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of games99's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5.5 With Your Consent. games99 may share your data with other third parties where you have given your explicit consent to such sharing.

6. Cookies & Tracking Technologies

6.1 games99 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your games99 login session, and analyse Platform usage.

6.2 The following types of cookies are used by games99:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your games99 account. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, game settings) to personalise your games99 experience.
• Analytics Cookies: Help games99 understand how players use the Platform so we can improve performance and content. Data collected is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content about games99 offers. These are only set with your consent.

6.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the games99 Platform, including your ability to maintain a games99 login session.

7. Data Retention

7.1 games99 retains your personal data for as long as your games99 account is active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account & Identity Data: Retained for the duration of your games99 account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations;
• Transaction Data: Retained for a minimum of five (5) years from the date of each transaction;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Technical & Usage Data: Retained for up to two (2) years from collection, unless required for longer for security or legal purposes;
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

7.2 Upon expiry of the applicable retention period, games99 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8. Data Security

8.1 games99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the games99 Platform;
• Encryption of sensitive data at rest, including financial data and government-issued ID documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the games99 Platform;
• Two-factor authentication (2FA) options for games99 account access;
• Secure, access-controlled data centres with 24/7 monitoring.

8.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, games99 will notify the Philippine National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by games99:

• Right to Be Informed: The right to be informed about how games99 collects and processes your personal data — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data games99 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to games99's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission if you believe games99 has violated your data privacy rights.

9.1 To exercise any of the above rights, please contact the games99 Data Protection Officer at the details provided in Section 13. games99 will respond to all data rights requests within thirty (30) calendar days of receipt.

10. Children's Privacy

10.1 The games99 Platform is strictly intended for individuals aged twenty-one (21) years and above, in accordance with Philippine gambling regulations. games99 does not knowingly collect personal data from individuals under the age of 21.

10.2 If games99 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the games99 Platform, please contact our support team immediately at [email protected].

11. International Data Transfers

11.1 games99 primarily stores and processes personal data within secure data centres. Where personal data is transferred to or processed by service providers located outside the Philippines, games99 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.

11.2 By using the games99 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines. games99 will always take steps to ensure that any such transfer is carried out securely and in compliance with the Data Privacy Act of 2012.

12. Changes to This Privacy Policy

12.1 games99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes to this Privacy Policy are material, games99 will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of the games99 Platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

12.3 We encourage you to review this Privacy Policy periodically to stay informed about how games99 protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by games99, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Data Privacy Request / DPO Enquiry
• Response Time: Within 30 calendar days of receipt of your request
• Live Chat: Available 24/7 via the games99 Platform for general privacy queries

If you are not satisfied with games99's response to your data privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).